1. How can I contact customer service?

You can reach customer service through the app:

• ● Go to the Contact Us section in the settings menu.
• ● Fill out the form with your inquiry, and our support team will respond promptly.
• ● Or, click on the Text Box icon on the top of the screen where our AI Chatbot will provide as much information to addres your inquiries. For questions and inquiries that require escalation, the Chatbot will connect you to a live customer representative from TT Weapon team. The live customer representative will be available through the Chat function to assist you further
• ● Audio/Video Library: Watch or listen to meditation guides, chanting, and Dharma talks.

2. What is the best way to contact customer service for immediate help?

Use the Contact Us form in the app. Clearly describe your issue and mark it as urgent for faster response.

3. How long does it take to get a response?

The app offers a variety of spiritual, educational and environmental resources:

• ● Business days: Within 24 - 48 hours.
• ● Weekends and holidays: Within 48 - 72 hours.

1. Are there any membership fees for using the app?

The app is currently free, with full access to features like Dharma Talks, videos, and E-books. Some special events or content may require a nominal fee, which will be clearly communicated in advance.

2. What is the best way to contact customer service for immediate help?

Yes, you can log in with the same credentials on multiple devices to sync your content and settings.

3. What happens if I miss a live event or talk?

Most live events are recorded and made available for later viewing. Visit the Live Dharma Talks section to access uploaded content.

4. Is the content available in multiple languages?

Currently, the app supports Vietnamese and English. We're actively working to expand language options, including French, German, and Tibetan, to reach a broader audience.

1. How can I reset or update my password?

• ● To reset: Click Forgot Password? on the login screen and follow the email instructions.
• ● To update: Go to Profile, select Change Password , and enter your current and new passwords.

2. What should I do if the app isn't working properly?

• ● Check your internet connection.
• ● Restart the app or clear the cache.
• ● Uninstall and reinstall the app if issues persist.
• ● Contact support via Contact Us for further assistance
• ● Click on Text Box icon to chat with AI Chatbot. Further escalation to troubleshoot your issues will be provided by a live customer or technical service representative from TT Weapon team.

3. How do I report inappropriate content?

Use the Contact Us section to report content that violates community standards. Provide details and screenshots if possible.

1. How do I update or delete my account?

• ● To update: Go to Profile and select Edit Profile to make changes.
• ● To delete: Navigate to Delete Account in the settings and follow the instructions.

2. Is my personal information safe?

Yes, your privacy is our priority. The app uses encryption and complies with data protection regulations. Refer to the Privacy Policy in the app or on our website for details.

1. How do I access live Dharma Talks or events?

Visit the Live Dharma Talks section and enable notifications to stay updated. Join the live stream directly from the app at the scheduled time.

2. Can I access content offline?

Certain E-books, video and audio files can be downloaded for offline use. When click on the video or audio file of selection, click on the Download option in the respective sections.

3. How can I share or suggest content?

Share content using the app's social media and email features. To suggest new content, use the Contact Us section to submit your ideas.

1. How do I support environmental projects?

Express your interest in environmental initiatives via the Contact Us section.

2. How can I provide feedback?

Share your experiences, suggestions, or concerns through the Share Feedback Us section. Your input helps us improve the app.

1. Why is my account locked or app not loading?

• ● Accounts may be locked due to multiple failed login attempts. Use Forgot Password? to regain access.
• ● If the app isn't loading, ensure you have a stable internet connection, clear the cache, or reinstall the app. Contact support by clicking on Text Box to raise issue with AI Chatbot and escalate the issue to live customer or technical service representative if the issue persists.

2. What happens if I miss a live event?

Recorded sessions are available in the app under Video or Audio feature after the live stream ends. Visit the Live Dharma Talks section to catch up.

3. How do I report bugs or technical issues?

Use the Contact Us section to report problems. Include error messages and a description to help our team resolve the issue quickly.